VM
Protected system inventory
Automatically maintain the list of VMs and workloads being backed up or replicated from the emails your backup software already sends.
Australian backup monitoring · AUD pricing
Know when backups fail — or go silent
Backup Monitor turns backup software emails into a live inventory of VMs and replications. Alert the right person when a system fails — and when expected backups never arrive.
From $1 / VM / month · AI Alerting from $1.50 / VM / month · Onboarding $349 one-time · GST extra where applicable
Built for real backup operations
Stop relying on someone noticing a red subject line in a shared mailbox. Monitor success, failure, and silence — per system.
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Per-VM alerting
Route failures to a person or a group for that specific system — not only a single catch-all inbox for the whole estate.
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Silence detection
If a backup server dies and stops sending confirmations, missed-job monitoring opens an incident and alerts you within the grace window.
AI
AI Alerting tier
Optional AI analysis extracts job name, status, duration, protected objects, and human-readable reasons from complex vendor emails.
MT
Multi-tenant ready
Create clients with their own inbound mailbox. Each client only sees the backup mail and systems that belong to them.
AU
Australian product
AUD pricing, local operator, and infrastructure patterns suited to MSPs and businesses running Veeam-style estates.
How it works
No agents on the backup server required for the email path. Point notifications at a monitored mailbox and go.
Connect a mailbox
Use a dedicated monitoring inbox per client. We poll IMAP and process new backup notifications.
Discover systems
Jobs and protected VMs appear automatically as mail arrives — with status, duration, and evidence.
Set recipients
Default alert group plus optional per-VM routing so the right people get the right failures.
Watch for silence
Expected cadence + grace window means missing emails become first-class incidents, not lucky catches.
Simple AUD pricing
Priced per active protected system (VM) per month. A per-site minimum keeps the service supportable for small estates. Prices exclude GST where applicable.
Monitor
$1 / VM / mo
Minimum $29 per site / month
- Email ingestion & system inventory
- Fail / warning / missed detection
- Email alerts to default group
- Client portal access
- Standard reports
AI Alerting
$1.50 / VM / mo
Minimum $39 per site / month
- Everything in Monitor
- AI analysis of vendor emails
- Richer failure reasons & evidence
- Smarter status classification
- Better alert & report summaries
MSP White-label
$2 / VM / mo
Minimum $79 per site / month
- Everything in AI Alerting
- Your branding / theme
- Custom domain + certificate
- Admin “view as client”
- Priority onboarding path
Onboarding (one-time, assisted setup)
Every assisted go-live includes mailbox connect, recipients, first-mail prove-in, and a short handoff. Large estates: charged as the greater of the package price or your first month’s recurring bill. White-label always from $999.
Standard
$349 one-time
Monitor & AI Alerting · one site · one mailbox
- Tenant setup & plan assignment
- IMAP mailbox configured & tested
- Default alert group (up to 5 people)
- First backup email prove-in
- 30-minute portal walkthrough
- 14 days hypercare email support
MSP multi-mailbox
$599 one-time
Complex routing or 2+ mailboxes
- Everything in Standard
- Multiple inbound mailboxes
- Recipient matrix design
- Multi-site under one tenant
- Extra handoff time
White-label launch
$999 one-time
Your brand on your domain
- Everything in MSP package
- Branding / theme setup
- Custom domain + TLS
- Admin “view as client” path
- Priority launch training
Optional add-ons
Extra mailbox at onboard
+$99 one-time each, or $10 / mailbox / month ongoing.
Custom domain
$25 / mo on Monitor or AI (included on White-label).
Extra mailbox (monthly)
$10 / mailbox / mo beyond the first per client.
SMS / Teams / webhook
From $10–$15 / client / mo + usage for SMS.
After-hours escalation
$25 / client / mo for time-window secondary routing.
Annual prepay
2 months free (pay 10 × monthly). Optional 25% off onboarding on annual only.
| Example site | VMs | Plan | Monthly (ex GST) |
|---|---|---|---|
| Small office | 8 | Monitor | $29 (minimum) |
| Growing business | 40 | AI Alerting | $60 |
| Mid-size estate | 120 | AI Alerting | $180 |
| MSP white-label book | 200 | White-label | $400 |
Active systems are billable VMs/workloads still monitored (not removed or marked no longer in use). Volume discounts available above 100 VMs.
For MSPs and IT providers
One platform for many clients. Separate inbound mailboxes, scoped portals, and a path to your brand on your domain.
Client isolation
Each tenant only sees their jobs, systems, mail, and incidents.
Fast onboarding
Standard path: client → mailbox → recipients → wait for first backup email.
View as client
Support staff can open the portal exactly as the customer sees it (white-label tier / roadmap).
Resell cleanly
Package monitoring as a line item at $1–$2 per VM with a healthy margin on support.
Ready to stop watching the backup inbox?
Tell us roughly how many VMs you protect and whether you need AI analysis or MSP branding. We’ll recommend Monitor, AI Alerting, or White-label — and can start with a pilot site.